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LogoTerms and conditions

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

We are: Colour Genie Group Limited
Our address is:  Enterprise House, The Courtyard, Old Courthouse Road, Bromborough, Wirral CH62 4UE

You are: a visitor to Our Website / our customer

1. Definitions

In this agreement:

“Carrier” - means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

“Our Website” - means the entire computing hardware and software installation that is or supports Our Website.

“Goods” - means any of the Goods we offer for sale on our Website

“Content” - means any material in any form published on Our Website by us or any third party with our consent.

2. Our contract with you

These terms and conditions apply:

2.1 So far as the context allows, to you as a visitor to Our Website; and

2.2 In any event to you as a buyer or prospective buyer of our Goods.

2.3 We shall accept your order by e-mail confirmation from Mal’s E-commerce Limited, our E-commerce host, when your order has been placed. That is when our contract is made.

2.4 Colour Genie Group Limited will confirm details of your purchase via email and our message will tell you when we expect to dispatch your order.  We aim to deliver within 14 days.

2.5 As Agents/Distributors for the goods on Our Website, unfortunately we can only accept orders from within the United Kingdom and Eire (Ireland) as these are the geographic territories we represent.  If you wish to place an order from outside the UK/Eire please email info@colourgenie.co.uk and we will try to assist by forwarding your requirements on to the relevant distributors.

2.6 Unfortunately, we cannot guarantee that Goods advertised on our website are available

2.7 We may change these terms from time to time.  The terms that apply to you are those posted here on Our Website on the day you order Goods.

2.8 If we do not have all of the Goods you order in stock, we will offer you alternatives.  If this happens you may:

2.8.1 accept the alternatives we offer;

2.8.2 cancel all or part of your order;

2.9 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.

2.10 If we owe you money (for this or any other reason), you will be credited as soon as reasonably practicable, in any event no later than 14 days from the date of your order in compliance to the agreement with Mal’s E-commerce Limited.

3. Price and Payment

3.1 It is possible that the price may have increased from that posted on our Website. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

3.2 VAT at 20% is added to the total cost of goods and shipping at point of purchase.

3.3 Unfortunately we can only accept payment in pounds Sterling(£).

3.4 You will pay all sums due under these terms by the means specified without any set-off, deduction or counterclaim.

4. Delivery

4.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

4.2 If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

4.3 We may deliver the Goods in installments if they are not all available at the same time for delivery.

4.4 Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.

5. Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

5.1 You must tell us by email message to info@colourgenie.co.uk that you that you would like to return goods, specifying exactly what goods and when purchased, giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

5.2 After an initial 14 day cooling off period we do not accept returns unless there was a defect in the Goods at the time of purchase or we have agreed in correspondence that you may return them.

5.3 The Goods must be returned to us as soon as any defect is discovered.

5.4 So far as possible, Goods should be returned:

5.4.1 with both goods and all packaging as far as possible in their original condition;

5.4.2 securely wrapped;

5.4.3 including our delivery slip;

5.4.4 at your risk and cost.

6. Disclaimers

6.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

6.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention any that you find.

6.3 We give no warranty and make no representation, express or implied, as to:

6.3.1 the adequacy or appropriateness of the Goods for your purpose.

6.3.2 the truth of any Content on Our Website;

6.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;

6.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.

6.3.5 compliance with any law;

6.3.6 non-infringement of any right.

6.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

6.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

6.6 In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

7. Content and Intellectual Property Rights

7.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

7.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.

7.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

7.4 You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.

7.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

8. Your email address

8.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

8.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

8.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

9. System Security

9.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

9.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

9.3 You may not use any software tool for the purpose of extracting data from our website.

9.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

10. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

11. Miscellaneous provisions

11.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

11.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

11.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

11.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

11.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

11.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

11.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

11.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.